Maintenance Request


If an emergency repair is required during business hours, please contact your property manager directly. If this occurs outside of business hours, please consult your tenancy pack for a list of emergency tradespeople.

What is considered an emergency repair?
Emergency repairs are those that could cause injury to tenants or damage to the property, and may include:

  • Broken or burst water pipes
  • A blocked or broken toilet (if a second toilet is not available)
  • A serious roof, or gas, leak
  • Dangerous electrical faults, dangerous powerpoints, loose wires etc
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply
  • Failure or breakdown of an essential service or appliance for water or cooking
  • Hot water service failure on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Faults or damages that makes the premises unsafe or insecure
  • Faults likely to injure a person, cause damage or extreme inconvenience

Please understand that tradespeople will charge extra for weekend call outs and Tenants will be liable for these expenses, if the repair is booked direct, unless the issue is found to be a genuine emergency.

Your Details
Property Details
Maintenance Details
  1. Please be sure to mention the make, model and description of the appliance if applicable